Cancellation Policy
Consumers have a right of withdrawal in accordance with the following provisions.
A consumer is any natural person who enters into a legal transaction for purposes that are predominantly outside their trade, business, or profession.
A. Instructions on Withdrawal (Services)
Right of Withdrawal
You have the right to withdraw from this contract within fourteen (14) days without giving any reason.
The withdrawal period is fourteen (14) days from the day the contract was concluded.
To exercise your right of withdrawal, you must inform us —
Comstex GmbH & Co. KG
Am Wall 22, 14979 Großbeeren, Germany
Tel.: +49 30 23258230
Fax: +49 30 232582313
Email: onlineshop@comstex.com
— by means of a clear statement (e.g., a letter sent by post, fax, or email) of your decision to withdraw from this contract.
You may use the attached sample withdrawal form, but its use is not mandatory.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning the exercise of the right of withdrawal before the withdrawal period has expired.
Consequences of Withdrawal
If you withdraw from this contract, we shall reimburse you for all payments received from you, including delivery costs (except for any additional costs resulting from your choice of a delivery method other than the least expensive standard delivery offered by us), without undue delay and at the latest within fourteen (14) days from the day on which we receive notice of your withdrawal from this contract.
We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless we have expressly agreed otherwise; in no event will you be charged any fees as a result of this reimbursement.
If you requested that the performance of services begin during the withdrawal period, you shall pay us a reasonable amount corresponding to the proportion of the services already provided up to the time you notified us of your withdrawal, compared to the total scope of services agreed in the contract.
Exclusion or Premature Expiry of the Right of Withdrawal
The right of withdrawal expires prematurely if we have fully performed the service and performance began only after you gave your express consent and confirmed your awareness that you would lose your right of withdrawal once the contract has been fully performed by us.
B. Sample Withdrawal Form
(If you wish to withdraw from the contract, please fill out this form and return it to us.)
To:
Comstex GmbH & Co. KG
Am Wall 22
14979 Großbeeren
Germany
Fax: +49 30 232582313
Email: onlineshop@comstex.com
I/We () hereby withdraw from the contract concluded by me/us () for the purchase of the following goods () / the provision of the following service ():
Ordered on () ____________ / received on () __________________
Name of consumer(s)
Address of consumer(s)
Signature of consumer(s) (only if submitted on paper)
Date
(*) Delete as appropriate.